Shipping & Returns
Return Policies.
Whitley Designs is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return any unworn item within 15 days of purchase for an exchange or refund. Simply contact our store at .(JavaScript must be enabled to view this email address) or through our website to receive instructions on returning your purchase. However, due to the customized nature of pieces in our personalize collection (initial discs, tags, rings, modern initials, etc), we cannot accept any returns or exchanges of these pieces. These pieces are final sales. Please note that shipping on all returns is non-refundable. We will not accept returns for items that have been worn, damaged or are otherwise not in the original condition. Items from orders placed by wholesale vendors may not be returned unless the pieces have been damaged or need repair.
Cancellation Policies.
To cancel an order you have placed with Whitley Designs, you must contact customer support by e-mail (.(JavaScript must be enabled to view this email address)). Every effort will be made to accommodate the cancellation of your oder as long as it has not yet shipped. Please note that once an item has been shipped, it cannot be cancelled. In this case, you can request to return the item for a refund (minus shipping costs).
Out of Stock Policy.
Due to our items being handmade and having varying inventory levels, our inventory can fluctuate throughout the day, so an item indicated as "in stock" when you place your oder may, in fact, be out of stock. In this event, we will make every effort to contact you by email immediately to notify you that your oder will be placed on backorder, or to work with you to provide an acceptable substitute. This e-mail will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.
Shipping Policies.
Whitley Designs designs charges a flat rate regular shipping fee of $8.99 and express shipping fee of $14.99 without regard to size, weight or location within the United States. Whitley Designs does ship internationally. Please contact us at .(JavaScript must be enabled to view this email address) for information regarding international shipping. All in stock orders placed will be shipped out within 1-2 weeks.
